Frequently Asked Questions

Click topic below to jump to a section.

Do I get EQP (End Quantity Pricing)?

Our pricing is based on the quantity of the order.

What is your Spec Sample policy?

For Regular/Classic Tattoos, $50 net for up
to 25 samples up to 4x6 in size.

Do you offer LTM?

Minimums do apply to each product category and are determined by order quantity, product size and specific imprinting requirements for each product. Please refer to the specific product page for exact minimums. Less-than-minimum quantities are not available.

What is your Sample policy?

Random samples are available at no cost via USPS. Please provide your shipper number when ordering if you require a different carrier

Do you have a Rush Service?

Yes, For Classic Tattoos: Rush production is available on our Classic tattoos for $166.67(C) or $100 net. No proof is provided, and rush production shortens the schedule by 1 day. Please contact us for rush availability for any other products.

Who is my Sales/CS Rep?

We have an internal team that can be reached through our main phone # and will be moving to a one-call-resolution model in Q1 2025.

Do you have a printed catalog?

We do not currently print our catalog. It is available to view/download on our
website as a ZOOM Catalog.

What is your customer service availability?

Our business hours are 7:30 AM- 4:30 PM (MST)

What is your process for order tracking and updates?

We will send you an email when your order
ships along with the tracking information.

How long has your company been in business?

36 years.

Where are your manufacturing facilities located?

Tucson, AZ

Credit Card Payments

A surcharge fee of 3% of the total payment amount will be assessed on all credit
card payments.

Less-Than-Minimum

Minimums stated for each product are our
absolute minimums.

Minimums

Minimums do apply to each product category and are determined by order quantity, product size and specific imprinting requirements for each product. Please refer to the specific product page for exact minimums. Less-than-minimum quantities are not available.

Order Quantities

Tattoos: Order quantities above 1,000 units must be ordered in 1,000-unit increments (2,000, 3,000, etc.).

Overruns + Underruns

We work to ship every project in the exact quantities ordered.

Artwork Requirements

For best results, please supply vector artwork. Raster files should be at least 300dpi to ensure crisper lines and imprinting.

Copyrights + Trademarks

California Tattoos assumes that you have authorization to use the artwork you have submitted for your order and that this artwork is in full compliance with the laws governing copyrights and trademarks protecting the holder. By placing your order, you agree not to hold California Tattoos responsible for any liabilities, damages, costs – legal or otherwise – arising as a consequence of our use of your submitted artwork.

Creative Art Services

$60.00(C) per hour.

Proofs

Digital proofs are available via e-mail upon request and require a minimum of 2 additional business days.

Pre-Production/Spec Samples

Are available on tattoos only at a charge of $83.34(C) or $50 net for 25 tattoos up to size 4” x 6”.

Setup Charge

A setup charge of $25.00(C) applies to every order + reorder, per design.

Sample Policy

Random samples are available at no cost via USPS. Please provide your shipper number when ordering if you require a different carrier.

Stock+ Name Drop Art

We have a robust library of stock art designs across a wide variety of themes. Many of these designs are available for your client to add their name, date, event, etc. Please contact us with your theme and we’ll be happy to help.

Activity + Tattoo Booklets

Both our Activity and Tattoo are completely customizable to your customer’s needs. Inserting additional pages are available for an additional charge. See product page for pricing.

Scratch & Win Cards

Your 1st design layout is free on 1 side, which includes any bleeds. Each additional layout is $83.34(C) or $50 net each additional layout.

Imprinting White Ink

Tattoo Orders Only: We print your tattoos using CMYK imprinting technologies; however, printing white in your tattoo is a unique imprint dynamic, that requires an additional imprinting plate. For this reason, please clearly specify in your art file which areas require white ink. We suggest you request a digital proof for your review. We do not charge for imprinting white ink and it is included in the price.

Cancellations

If you cancel an order during production, you will be charged for the work completed at the time of the cancellation.

Production Times

Schedules vary by product and imprinting process. Please see each product page for exact schedules. Feel free to contact us should you have specific requirements.

Rush Production

Rush schedules may be available based on the product and timeline needed. Please contact us with exact details to see what we can accommodate. Rush charges apply.

Returns + Quality Claims

Please advise us of any claims or returns within 30 days of receiving your order.

Rush Charge - For Classic Tattoos

Rush production is available on our Classic tattoos for $166.67(C) or $100 net. No proof is provided, and rush production shortens the schedule by 1 day. Please contact us for rush availability for any other products.

Special Packaging

We offer a number of special options based on your chosen product. Please contact us for ideas and pricing.

Standard Shipping

Our preferred carrier is FedEx. Expedited shipping options are available.

Expedited Shipping

Faster shipping methods are available and billed accordingly. Please provide complete and specific shipping instructions on your order.

3rd Party Shipping

A $16.67(C) or $10 net per order handling fee is applied to all orders using 3rd party shippers.

International Shipments

Our preferred international carrier is FedEx International. We will provide a standard commercial invoice; however, we do not pay duties and taxes.