Smooth Sailing: Ordering, Payments & More! 🌊
We keep things simple, so you can focus on creating killer promos. Here’s everything you need to know about ordering, shipping, and artwork for your custom California Tattoos products!
💳 Payments
- Setup Charge: $25.00(C) per design (applies to all orders + reorders).
- Credit Card Payments: A 3% surcharge fee applies to all credit card payments.
📦 Ordering
- Minimums: Each product has a minimum order quantity based on size and imprinting. Check product pages for details.
- Less-Than-Minimum: Not available—our minimums are set in stone.
- Tattoos – Bulk Orders: Orders over 1,000 units must be in 1,000-unit increments (2,000, 3,000, etc.).
- Overruns & Underruns: We aim to ship exact quantities, no surprises!
🔍 Order Status
- You’ll get an order acknowledgment email when you place your order.
- A follow-up email with tracking details will be sent once your order ships.
- Need an update? Contact us for assistance.
🎨 Artwork & Design
- Best Format? Vector files are preferred; raster files should be 300dpi for sharp prints.
- Creative Art Services: Available at $60.00(C) per hour.
- Stock & Name Drop Art: We’ve got a deep library of designs—just ask!
- White Ink for Tattoos: No extra charge! Just specify white areas in your file and request a digital proof.
- Copyrights & Trademarks: By submitting artwork, you confirm you have rights to use it.
🖥 Proofs & Samples
- Digital Proofs: Available upon request, adding 2 extra business days to your timeline.
- Pre-Production/Spec Samples: Available for tattoos at $83.34(C) for 25 units (up to 4”x6”).
- Random Samples: Free via USPS. If you need a different carrier, provide your shipper number.
🚢 Shipping & Rush Options
- Standard Shipping: We roll with FedEx for reliable delivery.
- Expedited Shipping: Available—just provide clear shipping instructions.
- 3rd Party Shipping: Available with a $16.67(C) handling fee per order.
- International Shipping: We ship via FedEx International, but duties and taxes are on you.
- Rush Production: Available on select products. Classic Tattoos can be rushed for $166.67(C) (cuts production by 1 day, no proof provided).
📆 Returns, Cancellations & Production Times
- Returns & Quality Claims: Let us know within 30 days of receiving your order.
- Cancellations: If canceled mid-production, you’ll be charged for work completed.
- Production Times: Vary by product—check product pages or contact us for specifics.
📦 Special Packaging
We’ve got cool custom packaging options! Hit us up for ideas and pricing.
Got questions? Don’t be a stranger! We’re happy to help make your order smooth and stress-free. 🤙