General Info

Smooth Sailing: Ordering, Payments & More! 🌊

We keep things simple, so you can focus on creating killer promos. Here’s everything you need to know about ordering, shipping, and artwork for your custom California Tattoos products!

💳 Payments

  • Setup Charge: $25.00(C) per design (applies to all orders + reorders).
  • Credit Card Payments: A 3% surcharge fee applies to all credit card payments.

📦 Ordering

  • Minimums: Each product has a minimum order quantity based on size and imprinting. Check product pages for details.
  • Less-Than-Minimum: Not available—our minimums are set in stone.
  • Tattoos – Bulk Orders: Orders over 1,000 units must be in 1,000-unit increments (2,000, 3,000, etc.).
  • Overruns & Underruns: We aim to ship exact quantities, no surprises!

🔍 Order Status

  • You’ll get an order acknowledgment email when you place your order.
  • A follow-up email with tracking details will be sent once your order ships.
  • Need an update? Contact us for assistance.

🎨 Artwork & Design

  • Best Format? Vector files are preferred; raster files should be 300dpi for sharp prints.
  • Creative Art Services: Available at $60.00(C) per hour.
  • Stock & Name Drop Art: We’ve got a deep library of designs—just ask!
  • White Ink for Tattoos: No extra charge! Just specify white areas in your file and request a digital proof.
  • Copyrights & Trademarks: By submitting artwork, you confirm you have rights to use it.

🖥 Proofs & Samples

  • Digital Proofs: Available upon request, adding 2 extra business days to your timeline.
  • Pre-Production/Spec Samples: Available for tattoos at $83.34(C) for 25 units (up to 4”x6”).
  • Random Samples: Free via USPS. If you need a different carrier, provide your shipper number.

🚢 Shipping & Rush Options

  • Standard Shipping: We roll with FedEx for reliable delivery.
  • Expedited Shipping: Available—just provide clear shipping instructions.
  • 3rd Party Shipping: Available with a $16.67(C) handling fee per order.
  • International Shipping: We ship via FedEx International, but duties and taxes are on you.
  • Rush Production: Available on select products. Classic Tattoos can be rushed for $166.67(C) (cuts production by 1 day, no proof provided).

📆 Returns, Cancellations & Production Times

  • Returns & Quality Claims: Let us know within 30 days of receiving your order.
  • Cancellations: If canceled mid-production, you’ll be charged for work completed.
  • Production Times: Vary by product—check product pages or contact us for specifics.

📦 Special Packaging

We’ve got cool custom packaging options! Hit us up for ideas and pricing.

Got questions? Don’t be a stranger! We’re happy to help make your order smooth and stress-free. 🤙